Account Manager

Allen Event Center offers its fans a digital ticketing management tool in Ticketmaster’s Account Manager.  Account manager provides fans the ability to enter the venue using their mobile device or send tickets to friends.

Account Manager is for fans who purchased tickets directly from Allen Event Center and Premium Level Season Ticket Holders. Fans who purchase at should utilize the Ticketmaster Mobile App for entry. For additional information on the Ticketmaster Mobile App, visit

Sign In 

Navigate to on your mobile browser.

Click “Sign In” on the top menu bar.

Picture of Account Manager Home Page

Existing members may sign in using their credentials.

New fans should click “Create Account.”

Picture of Account Manager Sign In Page

Fans who have an existing account at the Box Office but are new to using Account Manager should click the “Forgot Password” link and enter the email provided to the Box Office.   Follow the instructions in the reset password email to create your own password.

Picture of Account Manager Forgot Password Page

Once logged in, click “Tickets.”  Your upcoming events will display in chronological order.

Picture of Account Manager Manage Tickets Page

View Tickets

Please Note: barcodes will only be visible when viewing on a mobile device.  It is recommended you open your tickets on your mobile device prior to arriving at the venue.

1. Select the event.

Picture of Account Manager Individual Ticket Page

2. Tap view barcode.  A square QR code will appear.

Photo of Account Manager Ticket Barcode

3. Swipe right/left between multiple tickets.

Transfer Tickets

To transfer a ticket to a friend:

1. Select the event.

2. Tap the blue “Send” button under the tickets.

Picture of Account Manager Ticket with Send Button

3. Select which tickets you would like to send.

Picture of Account Manager Send Tickets Page

4. Enter a name and email address for the desired recipient.

Picture of Account Manager Forward Contact Info Page

Please note: the recipient will receive an email stating you have sent them tickets.  They MUST click accept and log in to complete the transfer.  Transfers must be accepted prior to the start of the event.

Picture of Account Manager Forward Sent Page